Last Updated: May 2026
At 787 Distributors LLC, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.
1. Return Window
Customers may request a return within 30 days of receiving their order.
To be eligible for a return:
- The item must be unused
- The item must be in its original packaging
- The item must be in resellable condition
- Proof of purchase is required
Returns requested after 30 days may not be accepted.
2. Non-Returnable Items
The following items are non-returnable and non-refundable:
- Custom or special-order products
- Clearance or final sale items
- Used, damaged, or installed products
- Products returned without original packaging
- Gift cards
- Any item marked as non-returnable at the time of purchase
3. Return Process
To request a return, customers must contact us first at:
Please include:
- Full name
- Order number
- Product information
- Reason for return
- Photos if the item arrived damaged or incorrect
Returns sent without prior authorization may not be accepted.
4. Refunds
Once the returned item is received and inspected, we will notify the customer regarding approval or rejection of the refund.
If approved:
- Refunds will be issued to the original payment method
- Processing times may vary depending on the payment provider or bank
- Original shipping charges are non-refundable unless the error was caused by us
Partial refunds may apply for items returned damaged, incomplete, or not in original condition.
5. Shipping Costs
Customers are responsible for return shipping costs unless:
- The wrong item was shipped
- The item arrived damaged
- The product is defective
We recommend using a trackable shipping service for returns. 787 Distributors LLC is not responsible for lost return shipments.
6. Damaged or Incorrect Orders
Please inspect your order upon arrival.
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at info@787distributors.com so we can resolve the issue promptly.
Photos of the product and packaging may be required.
7. Exchanges
Exchanges are subject to product availability.
If you would like to exchange an item, please contact us before returning the original product.
8. Cancellations
Orders may only be canceled before they are processed or shipped.
Once an order has shipped, it cannot be canceled and must follow the return process outlined above.
9. Contact Information
For any questions regarding returns or refunds, please contact:
787 Distributors LLC
Calle Diana #30
Amelia Industrial Park
Guaynabo, Puerto Rico 00968
Email: info@787distributors.com